Questions and Answers
Here on this page you will find
the answers to over 40 questions about eBooks in general or questions specifically about the 'Rich Right Now!' ebook.
For
convenience, the questions have been broken into main categories and
then into more specific questions.
To
view the questions within any category simply click on that link.
Questions about eBooks (4)
Questions about eBook Pro Software (9)
Questions
about 'Rich Right Now!' Free Chapter Downloads (4)
Questions about the 'Rich Right
Now!' Ordering & Delivery Process (11)
Questions about
the 'Rich
Right Now!' Download
Process (10)
Questions about
the 'Rich Right Now!' Bonus Package (2)
Questions
about Printing your 'Rich Right Now' eBook (4)
Questions
about eBooks
1. What is an eBook?
2. What
are the advantages of eBooks over regular books?
3. Do I
need to be online to read my eBook?
4. What
types of ebook format are there?
1. What is an eBook?
Ebooks are electronic
books that can be read on a computer screen or printed on paper, if the
author has permitted the print option.

2. What are the advantages of
eBooks over regular books?
They
contain all the elements of a traditional book but are easier to
navigate and offer a high level
of interactivity not possible in print editions.
ebooks come in the form of simple programs
that you can download and store on your PC.
ebooks can be
delivered in an instant and at no extra cost via direct
download from the Internet or as an attachment in an email message.
There are a number of different ebook formats that work on different
types of computers and use different types of 'reading' software.
3. Do
I need to be online to read my eBook?
No. Once you have registered your ebook (for which you do need to be
online) you can view your ebook offline, as you would any other
document on your PC. You may be requested (very rarely) to
confirm your licence whilst online and reading your ebook. This just
requires one click confirmation and will only ever happen (if ever)
during the initial 6-week guarantee period.

4.
What types of ebook format are there?
There are many different formats available, both secure and non-secure.
Each format requires a method of reading the ebook. For
example, a .doc ebook, created in Microsoft Word will
naturally require access to the MS Word application to read it.
Similarly, .pdf ebooks, require access to Adobe Acrobat Reader to view.
.Exe or .Ebk applications will require access to the software
application in which they were created.
The 'Rich Right Now!' ebook was created using eBook Pro professional
software and you will automatically receive secure access to the eBook
Pro Viewer software.

Questions
about eBook Pro Software
1. What is eBook
Pro Viewer?
2. Why do I need
this software?
3. Do I need
to download the ebook viewer software separately?
4. Am I
charged extra for the software?
5. Do I
need to Unzip the eBook?
6. Will eBook
Pro Viewer run on a Mac?
7. Do
I have the latest version of eBook Pro Viewer?
8. Can
I download my eBook to more than one computer?
9. What
are the system requirements for viewing my eBook?

1. What is eBook Pro
Viewer?
eBook Pro is the software with which your ebook was created.
eBook Pro viewer is the software application provided with
your ebook to enable you to download and access your book.

2. Why do I
need this software?
The 'Rich Right Now!' ebook was created using professional ebook
software. Great care was taken in compiling the ebook into a
user-friendly format ensuring maximum reading pleasure. The
eBook Pro Viewer software is required to read and/or print your ebook.

3. Do I
need to download the ebook viewer software separately?
No. The Viewer software will automatically download when you download
your ebook.

4.
Am I charged extra for the software?
No. The viewer software carries no additional cost whatsoever.

5. Do I
need to Unzip the eBook?
No. Your ebook is delivered in .exe format. You are not required to
unzip the ebook.

6.
Will eBook Pro Viewer run on a Mac?
Mac users should note that
eBook Pro Software only runs on a Windows-based PC Platform.
If you are using a Mac you will need a PC Emulator program such as
Virtual PC or SoftWindows

7.
Do I have the latest version of eBook Pro Viewer?
The latest version is issued with your purchase.
In the future, if required you can easily upgrade by accessing the
'Options' menu from within eBook Pro Viewer itself.

8.
Can I download my eBook to another computer?
When you register your eBook for the first time you must register it. You may download your ebook to
one PC.

9.
What are the system requirements for viewing my eBook?
Minimum Windows 95 and Internet Explorer 5.5 or higher.
We're sorry but our ebook software does not support
the Macintosh operating system. However, if you have a PC
emulator program you can run the software that way.

Questions about
Free Chapter Downloads
1. What is
my email address used for?
2. Can I
unsubscribe from the newsletter?
3. I've
downloaded the free chapter and I want to buy the book..what now?

1.
What is my email address used for?
Imediately following your purchase we email you download instructions. In addition, we will
occasionally send you a newsletter by email. This newsletter is
designed to compliment your ebook purchase with a strong
self-improvement focus.

2. Can I
unsubscribe from the newsletter?
Absolutely. There are unsubscribe links at the bottom of each
email we send.

3.
I've downloaded the free chapter and I want to buy the book..what now?
Great. We hope you enjoyed the chapter. If you would like to order the
ebook simply go to
http://www.self-improvement-affirmations.com and click on any of the
'Download Now' buttons.

Questions
about the Ordering and Delivery Process
1. How
does your online ordering process work?
2. Is it safe to
order online?
3. How
long does it take to process my order?
4. Can I
order the ebook another way?
5. What is your
refund policy?
6. Can I
still use my ebook if I get a refund?
7. I
have a billing problem, what can I do?
8. What
appears on my credit card statement when I order from you?
9. Where
else can I buy this book?
10. Do
you offer a money-back guarantee?
11.
Do you offer after-sales support?

1.
How does your online ordering process work?
The order process is very simple.
When you click any of the
'Download Now' buttons on
the www.self-improvement-affirmations.com site you are immediately
taken to the SECURE payment processing site.
You can use PayPal to purchase whether or not you are registered with them. Or you can choose to pay with Visa/MasterCard.
Once you have submitted your
details, you are taken back to the
www.self-improvement-affirmations.com werbsite to a 'Confirmation' page to confirm your email delivery address.
Within minutes, your download instructions for your ebook and bonuses are sent to the email address you provided.

2. Is it safe
to order online?
Absolutely.
We use a secure payment processor to handle our payment processing.
Over
100 million accounts (and counting) in over countries and regions worldwide is a clear indication of the
reliability and security that PayPal provides to both seller and buyer.
When you use our secure payment processor to buy your ebook, none of your financial details are shared with us.
All we know is your email address and that you made a purchase.

3.
How long does it take to process my order?
From the time you click the download button, your ebook can be with you in a matter of minutes.
All orders are processed real-time i.e. instantly.

4. Can
I order the ebook another way?
Currently, we only accept orders online. However, we accept Visa,
Mastercard and American Express Cards via our Online Payment system.

5. What is
your refund policy?
We have a 100% hassle free refund policy.
Because we are so confident that
you will be delighted with your 'Rich Right Now!' Affirmations for an Abundant Life' ebook,
we offer a 6-week refund option to all cusotmers. In the event
of a refund request, we will promptly refund the full purchase price.
All bonuses are, of course, yours to keep.

6.
Can I still use my ebook if I get a refund?
All bonuses are yours to keep. However, in the event of a refund,
your registered ebook will be disabled and you will no
longer be able to access the book.

7. I
have a billing problem, what can I do?
You should note that your purchase will appear on your statement as 'CLICKBANK'.
In the unlikely event of a problem with the billing on your statement,
please contact us by email at
customersupport@self-improvement-affirmations, outlining the problem
and we will attend to it straight away.

8.
What appears on my credit card statement when I order from you?
Clickbank

9.
Where else can I buy this book?
This eBook is only currently available to purchase through www.self-improvement-affirmations.com

10.
Do you offer a money-back guarantee?
Absolutely. If for any reason, you are not happy with your purchase, contact us to request a full refund.

11. Do
you offer after-sales support?
Of course. If you have any difficulty or concern that has not been addressed in these FAQs, please contact us.

Questions
about the Download Process
1. Why
do I need to register my ebook to view it?
2. How long
will the download take?
3.
What if I get disconnected during the download process?
4. I no
longer have the email with the Username and Password - what can I do?
5. How
long can I access the downloads?
6. I
downloaded a copy of 'Rich Right Now!' onto my PC but I can't find it -
what can I do?
7. What type
of file is the ebook?
8. How
do I access the contents of the downloaded ebook?
9. What
if I've already registered my eBook but I want to access it on
another computer?

1.
Why do I need to register my ebook to view it?
To ensure that our ebooks are not copied and illegally distributed
elsewhere on the Internet.
Registration of your eBook enables us to keep a record of all downloads
thus protecting them from any potential piracy.

2. How
long will the download take?
Depending on your connection type, the time will vary from a few
seconds to a few minutes.
You will only need to download once, not each time you use your ebook.

3.
What if I get disconnected during the download process?
If your internet connection is interrupted during the download process, please retry the download process again.

4. I
no longer have the email with the download instructions - what can I do?
If you have already registered your ebook, then you can access your
ebook without the initial code. If you would like a copy of the email sent to
you please send an email to
customersupport@self-improvement-affirmations.com.

5.
How long can I access the downloads?
It is highly recommended that you download your ebook immediatley
following purchase. In the event that you do not download straight
away, you will be able to carry out the download process at a later
stage.

6.
I downloaded a copy of 'Rich Right Now!' onto my PC but I can't find it
- what can I do?
If you're certain that you have successfully downloaded your ebook but cannot find it on your PC, try the following:
From your Start menu, choose 'Search', key in 'rich' (no inverted
commas), search your hard drive or wherever you think you saved the
file. This should locate your file for you. Alternatively, you could
search using the .exe file extension to locate all such files on your
computer.

7.
What type of file is the ebook?
The ebook is delivered in a .exe file format.

8.
How do I access the contents of the downloaded ebook?
Once you download the ebook, you can access it one of two ways.
Either open the eBook Pro Viewer software and open the ebook from there
or
Double-click on the eBook file and this will automatically launch the eBook and eBook Viewer.

9.
What if I've already registered my eBook but I want to access
it on another computer?
You are only permitted to register your eBook on one PC.

Questions
about the Bonus Package
1. Where do I find the bonus package
2. I have a
problem opening the bonus package - what can I do?

1.
Where do I find the bonus package
You were directed to the download page immediately following your
purchase. The welcome email that you recieved also contains
a link to the download pages. The
details of how to download your bonus package are found there.

2. I have a problem
opening the bonus package - what can I do?
The bonus package is delivered in a zipped (compressed) file. To unzip
you will need WinZip. Most PCs have this software application already
installed but if you don't have it you can get it at www.winzip.com
The bonus package contains ebooks in a .pdf format. In order to
successfully read these ebooks you will need Adobe Acrobat Reader.
Again, most PCs have this installed, but if you need it, click here where you can get the latest version free of charge.

Questions
about Printing
1. Can I print my eBook?
2. Can I print my free chapter?
3. How do I print my eBook?
4. My ebook is not printing
correctly, whats's wrong?

1. Can I print
my eBook?
Yes. Whilst some eBook publishers do not permit printing of their ebooks, we not only permit it, we recommend it!

2. Can I
print my free chapter?
Yes, by all means.

3. How do I
print my eBook?
You can print your ebook from within the ebook viewer.
An ebook can be printed by going to File-> Print in
the ebook itself.

4. My
ebook is not printing correctly, whats's wrong?
If you are trying to print your ebook but it is printing off the edges of
the page, it is your printer settings that need to be changed.
You can alter how your printer is set for default and set it so that
the page will fit.
In your ebook, go to File->Print Setup->Printer
Properties->Effects->Zoom Smart .
Check both the options for
1. Set it to print to Letter
2. Select scale to
fit
If that doesn't work, you could also set the printer
to print landscape rather than portrait, which means more printed
pages, but it should all print correctly for you.
If you need help configuring
your printer, please check your printer user manual.
